Dell Technologies · Premier customer satisfaction

Building better digital experiences.

I’m Joshua Patton. I lead the Dell Premier customer satisfaction program, connecting customer feedback, commerce strategy, and data to improve digital experiences.

Explore my experience LinkedIn

Joshua Patton, MBA
Austin, Texas

01 / ProfileStrategy meets execution

01 / About

A connected view of the customer journey.

My work sits at the intersection of customer experience, e-commerce, and program management.

Over more than a decade, I’ve worked across global online experiences, retail marketplaces, digital marketing, and CRM. At Dell Technologies, my work has grown from U.S. consumer experiences to global account, support, and Premier journeys. I now lead the Premier customer satisfaction program.

I bring a mix of strategic planning and hands-on execution: aligning partners, defining priorities and measures of success, and using data to guide decisions.

Customer experienceGlobal e-commerceProgram managementMarketplace strategyAnalytics & optimizationDigital marketing

Current focus / AI-assisted customer insight

Making customer feedback easier to act on.

I’m bringing AI-assisted workflows into voice-of-customer analysis to organize open-ended feedback, surface recurring themes, and synthesize findings alongside CSAT trends. I’m also exploring repeatable ways to connect new insights with what teams have already learned, while keeping human review behind the conclusions.

At Dell Technologies

Customer insight at global scale.

6+ years

Leading customer experience and commerce programs at Dell

Global reach

Leading customer satisfaction for Dell Premier’s multi-country business purchasing experience

CSAT growth

Sustained improvement while my program scope expanded across customer journeys

02 / Experience

Experience across the full digital ecosystem.

From commerce platforms and marketplace operations to acquisition and customer relationships.

Dell Technologies

2020 — Present

Senior Program Manager, Customer Satisfaction

2021 — Present

Lead the Dell Premier customer satisfaction program. Earlier responsibilities spanned Dell.com U.S. Consumer, Global Account, Global Support, and the combined Support, Account, and Premier journeys. Partner across teams to turn customer feedback and performance trends into priorities for the digital experience.

Technical Project Manager, Retail Marketplaces

2020 — 2021

Managed marketplace integrations and tools for analysis and automation across more than 20,000 SKUs. Supported Amazon, Best Buy, and Costco teams with reporting and optimization.

Filtration Group

2018 — 2019

Marketplace Manager, E-commerce

Expanded Amazon assortment across 11 brands, refreshed content and storefronts, and improved advertising efficiency through campaign optimization.

The Clorox Company

2016 — 2018

Digital Sales Manager, Nutranext Brands

Managed Amazon advertising, seller accounts, sales planning, and e-commerce partnerships.

Digital Marketing Manager, Natural Vitality

Led e-commerce strategy, search and email marketing, reporting, and direct-to-consumer growth.

Earlier experience

2011 — 2016

Digital media and CRM at Erdman Anthony; email marketing at Mad Collective; sales and marketing at Light Fabrications. Earlier consulting and photography work shaped my approach to creative problem solving.

03 / Education

Creative foundation. Business perspective.

2011 — 2013

Master of Business Administration

Marketing & Management · Rochester Institute of Technology

2006 — 2011

Bachelor of Fine Arts

Advertising Photography · Rochester Institute of Technology

04 / Contact

Let’s connect.

Interested in digital experience, e-commerce, or program leadership? Send me a note.

Connect on LinkedIn